Narrow search
Showing 1 - 10 of 88
Cover Image
Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman; Agbemabiese, George Cudjoe; Kodua, Prince; … - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
Cover Image
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul; Line, Nathaniel D.; Yoon, Donghwan - In: Journal of hospitality marketing & management 27 (2018) 4, pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Cover Image
Factors influencing organizational responses to guest complaints : cases of Hong Kong and Northern Cyprus
Ekiz, Erdogan H. - In: Journal of hospitality marketing & management 18 (2009) 6, pp. 539-573
Persistent link: https://www.econbiz.de/10003887182
Cover Image
The determinants of loyalty in hotels
Wilkins, Hugh; Merrilees, Bill; Herington, Carmel - In: Journal of hospitality marketing & management 19 (2010) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10003978543
Cover Image
Managing a hotel's image on TripAdvisor
O'Connor, Peter - In: Journal of hospitality marketing & management 19 (2010) 7, pp. 754-772
Persistent link: https://www.econbiz.de/10008701700
Cover Image
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Cover Image
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul; Goh, Ben; Huffman, Lynn; Yuan, Jingxue - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Cover Image
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Cover Image
Eating-out motivations and variety-seeking behavior : an exploratory approach on loyalty behavior
Kwun, David Joon-wuk; Hwang, Joyce Hyunjoo; Kim, Tae-hee - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 289-312
Persistent link: https://www.econbiz.de/10009768007
Cover Image
ICT, IMC, and brand equity in high-quality hotels of Dalmatia : an analysis from guest perceptions
Šerić, Maja; Gil Saura, Irene - In: Journal of hospitality marketing & management 21 (2012) 7/8, pp. 821-851
Persistent link: https://www.econbiz.de/10009688552