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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Consumer behaviour"
~subject:"Kundenintegration"
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Virtuelle Stimuli für Kundente...
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Consumer behaviour
Kundenintegration
Beziehungsmarketing
115
Relationship marketing
115
Konsumentenverhalten
75
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
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Hotellerie
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Gastronomie
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Restaurant industry
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Brand image
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Markenimage
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Viral marketing
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customer loyalty
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loyalty
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Beschwerdemanagement
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Gastgewerbe
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Hospitality industry
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satisfaction
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Customer integration
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customer satisfaction
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service quality
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Han, Heesup
4
Mavondo, Felix
4
Ramkissoon, Haywantee
4
Dewnarain, Senika
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Tanford, Sarah
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Busser, James A.
2
Goh, Ben
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Lim, Weng Marc
2
Mattila, Anna S.
2
O'Connor, Peter
2
Qu, Hailin
2
Shoukat, Muhammad Haroon
2
Shulga, Lenna V.
2
Tang, Liang
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Baek, Hyungshin
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Baker, Mandi
1
Baker, Melissa A.
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Bani-Melhem, Shaker
1
Berenguer Contrí, Gloria
1
Bilgihan, Anil
1
Bilro, Ricardo Godinho
1
Braimah, Mahama
1
Busser, James
1
Cai, Ruiying
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
517
Journal of business research : JBR
474
SpringerLink / Bücher
235
International journal of hospitality management
173
The journal of services marketing
140
The journal of product & brand management
109
Psychology & marketing
94
The journal of brand management : an international journal
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
Journal of the Academy of Marketing Science
86
Cogent business & management
85
Journal of strategic marketing
85
Gabler Edition Wissenschaft
83
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
77
The service industries journal
76
Journal of service management
73
Journal of travel and tourism marketing
73
Journal of marketing
72
Journal of retailing
70
Technological forecasting & social change : an international journal
70
Research
64
Marketing intelligence & planning
63
Journal of service research : JSR
62
The international review of retail, distribution and consumer research
61
Tourism management : research, policies, practice
60
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
55
European journal of marketing : EJM
53
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
53
International journal of retail & distribution management
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Services marketing quarterly
52
The journal of product innovation management : an international publication of the Product Development & Management Association
51
International journal of internet marketing and advertising : IJIMA
50
International journal of retail and distribution management
50
Service business
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
48
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
48
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
46
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ECONIS (ZBW)
80
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1
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
2
Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman
;
Agbemabiese, George Cudjoe
;
Kodua, Prince
; …
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
Saved in:
3
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
4
Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel
;
Walls, Andrew
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
Saved in:
5
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
6
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
7
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
8
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
9
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
10
Segmentation of reward program members to increase customer loyalty : the role of attitudes towards green hotel practices
Tanford, Sarah
;
Malek, Kristin
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 314-343
Persistent link: https://www.econbiz.de/10011292862
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