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Preface: The impact of consumer-generated media and social networking in hospitality : the implications for consumers and hospitality managers
Erdem, Mehmet; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 19 (2010) 7, pp. 697-699
Persistent link: https://www.econbiz.de/10008698317
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Empowerment in the hospitality industry in the United States
Kruja, Drita; Ha, Huong; Drishti, Elvisa; Oelfke, Ted - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 25-48
Persistent link: https://www.econbiz.de/10011453952
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
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Factors influencing the consumption of sugar-sweetened beverages by Taiwanese hospitality students
Su, Allan Yen-Lun - In: Journal of hospitality marketing & management 21 (2012) 3/4, pp. 295-310
Persistent link: https://www.econbiz.de/10009563455
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Competitive advantage or market saturation : an in-depth comparison of flash-sale sites through content analysis
Aday, James Brian; Phelan, Kelly Virginia - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 287-313
Persistent link: https://www.econbiz.de/10011292864
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Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
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Willingness to share or not to share? : understanding the motivation mechanism of knowledge sharing for hospitality workforce
Hon, Alice H. Y.; Fung, Clare P. Y.; Senbeto, Dagnachew Leta - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10012821049