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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
153
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
115
Relationship marketing
115
Dienstleistungsqualität
112
Service quality
112
Hotel industry
66
Hotellerie
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satisfaction
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Han, Heesup
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Mavondo, Felix
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Ramkissoon, Haywantee
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Tanford, Sarah
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Goh, Ben
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Mattila, Anna S.
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Prentice, Catherine
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DiPietro, Robin B.
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Okumus, Fevzi
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Prayag, Girish
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Qu, Hailin
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Assaker, Guy
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Baloglu, Seyhmus
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Bowden, Jana
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Busser, James A.
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Cain, Lisa
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Chua, Bee-Lia
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Cobanoglu, Cihan
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Cranage, David A.
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Fan, Alei
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Gregory, Amy M.
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Grobelna, Aleksandra
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Kim, Kyungmin
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Journal of hospitality marketing & management
SpringerLink / Bücher
1,522
Journal of business research : JBR
820
Journal of retailing and consumer services
764
International journal of hospitality management
519
Industrial marketing management : the international journal for industrial and high-tech firms
467
Gabler Edition Wissenschaft
355
Springer eBook Collection / Business and Economics
336
Springer eBook Collection
328
The journal of services marketing
324
The service industries journal
308
Research
259
Tourism management : research, policies, practice
235
Europäische Hochschulschriften / 5
231
Journal of travel and tourism marketing
227
Journal of the Academy of Marketing Science
216
International journal of contemporary hospitality management
214
The journal of business & industrial marketing
210
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
206
Journal of strategic marketing
198
Lehrbuch
187
Journal of service research : JSR
173
International journal of electronic customer relationship management : IJECRM
166
Cogent business & management
160
Services marketing quarterly
159
Psychology & marketing
157
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of service management
153
Journal of retailing
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
European journal of marketing : EJM
134
Marketing intelligence & planning
126
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Service business
125
The journal of brand management : an international journal
119
The international journal of bank marketing : IJBM
117
The journal of product & brand management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
113
Journal of marketing management : MM
112
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ECONIS (ZBW)
208
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208
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1
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
2
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
3
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
4
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
5
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
6
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
7
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
8
Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.
;
Meyer, Tracy
;
Scribner, Lisa L.
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
Saved in:
9
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
Saved in:
10
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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