Purpose: In this paper, a practical framework is presented for the successful integration of buyers and contract organizations based on the Critical Incident Technique (CIT). Methodology: The initial pool of situations was developed inductively according to qualitative data provided by ten...

Purpose: This paper describes a typical Value stream mapping (VSM) application enhanced by the discrete event simulation (DES) to a dedicated tubular manufacturing process. Design/Methodology/Approach: VSM is prescribed as part of lean production portfolio of tools, not only highlights process...

Purpose: By studying the case of a Changsha engineering machinery manufacturing firm, this paper aims to find out the optimization tactics to reduce enterprise's logistics operational cost. Design/methodology/approach: This paper builds the structure model of manufacturing enterprise's logistics...

Purpose: The objective of the research was aimed at achieving the implementation of the theory of constraints on the operating conditions of a hotel, which differs by its characteristics of traditional processes that have applied this method, from the great heterogeneity of resources needed to...

Purpose: This paper describes the perceived effects of implementing lean production in a Swedish SME contract manufacturer. Especially focused are the effects on, and possible trade-offs between, cost-efficiency and flexibility. Design/methodology/approach: SME suppliers need basic capabilities...

Purpose: The aim of this study is to investigate the importance of Knowledge Management as a tool for improving business processes in a different context from the industrial organizations, as an archaeological museum. Design/methodology/approach: Using data collected from the National Museum of...

This paper discusses the nature of sustainability and sustainable development as they relate to operations management. It proposes a typology for sustainable operations management that is based on the life cycle stages of a product and the three dimensions of corporate social responsibility. The...

Purpose: We propose and demonstrate a concept development process (CDP) as a framework to solve a value stream mapping (VSM) related process layout design optimization problem. Design/methodology/approach: A case study approach was used to demonstrate the effectiveness of CDP framework in a...

Purpose: The theory of constraints (TOC) methodology and its drum-buffer-rope (DBR) production planning and control system are well suited to managing production plants in complex environments. The objective of this study was to design an evolution of the systematic process for implementing the...

Purpose: Lean approach is widely recognized today as an effective approach to process management and more specifically to performance improvement of processes. However, there is an ambiguity around this approach, which leads to the failure of several companies to achieve their desired...