Purpose: The objective of the research was aimed at achieving the implementation of the theory of constraints on the operating conditions of a hotel, which differs by its characteristics of traditional processes that have applied this method, from the great heterogeneity of resources needed to...

Purpose: The main contribution of this paper is to generate an optimum solution for capacity planning and appointment scheduling issues, which are frequently encountered in clinical flows with various route and treatment periods at dental hospitals. Design/methodology/approach: It is essential...

Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies...

Purpose: This paper identifies collaborative management of supply chain in an IT environment as the object of study. It offers discussion on the current situation and future development of supply chain management, the basic theories of supply chain management, and the comparison between the...

Purpose: In this paper, a practical framework is presented for the successful integration of buyers and contract organizations based on the Critical Incident Technique (CIT). Methodology: The initial pool of situations was developed inductively according to qualitative data provided by ten...

Purpose: By studying the case of a Changsha engineering machinery manufacturing firm, this paper aims to find out the optimization tactics to reduce enterprise's logistics operational cost. Design/methodology/approach: This paper builds the structure model of manufacturing enterprise's logistics...

Purpose: This paper describes the perceived effects of implementing lean production in a Swedish SME contract manufacturer. Especially focused are the effects on, and possible trade-offs between, cost-efficiency and flexibility. Design/methodology/approach: SME suppliers need basic capabilities...

This paper discusses the nature of sustainability and sustainable development as they relate to operations management. It proposes a typology for sustainable operations management that is based on the life cycle stages of a product and the three dimensions of corporate social responsibility. The...

Purpose: The theory of constraints (TOC) methodology and its drum-buffer-rope (DBR) production planning and control system are well suited to managing production plants in complex environments. The objective of this study was to design an evolution of the systematic process for implementing the...

Purpose: To examine how network competence, knowledge sharing and relationship quality affect service innovation performance Design/methodology/approach: Empirical Research Findings: 1) Both enterprise’s network competence and knowledge sharing have distinct positive impact on SIP; (2)...