Purpose: The aim of this paper is constructing a performance evaluation model for service-oriented catering supply chain. Design/methodology/approach: With the research on the current situation of catering industry, this paper summarized the characters of the catering supply chain, and then...

Purpose: The modern logistics has a significant role in today's society, logistics cost accounts for 35% to 50% of the total logistics costs, so it has great significance to improve the transport performance of logistics enterprises. Design/methodology/approach: The authors selected the...

Purpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products. Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model. Findings: Uncertainty is an...

Purpose: The purpose of this research is to develop a concurrent supplier selection model to minimize the purchasing cost and fuzzy quality loss considering process capability and assembled product specification. Design/methodology/approach: This research integrates fuzzy quality loss in the...

Purpose: This paper aims at proposing a method for evaluating the environmental friendliness of a supply chain department in any organization. Supply chain involves activities that could affect the natural environment and if these activities are not properly evaluated and monitored, it could...

Purpose: With the development of information technology, ordinary commercial activities are evolving into e-commerce. In e-commerce, users can access services from any place as long as information technology is available. Currently, e-commerce is moving toward mobile commerce that allows users...

Purpose: The purpose of this paper is applying a new integrated method to equipment selection. Design/methodology/approach: In this paper, we proposed the new integrated approach. Proposed approach is based on fuzzy Analytic Hierarchy Process (FAHP) and GTMA (graph theory and matrix approach)...

Purpose: Mining industry has always been known for its unsafe working environment. This industry is one of the most hazard prone industries. To maintain safety in workplace timely assessment of risk associated with different operations performed to extract ore from the ore body has become...

Purpose: The purpose of study is to propose and verify a method of service quality elements classification through integrating fuzzy theory into Kano model. The method has the merit of being more effective in processing customers' psychology of vagueness and uncertainties than traditional Kano...

Purpose: Disposal of infectious waste remains one of the most serious problems in the social and environmental domains of almost every nation. Selection of new suitable locations and finding the optimal set of transport routes to transport infectious waste, namely location routing problem for...