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Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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Investigating the factors that make a fashion app successful : the moderating role of personalization
Trivedi, Jay P.; Trivedi, Hemant - In: Journal of internet commerce 17 (2018) 2, pp. 170-187
Persistent link: https://www.econbiz.de/10011987453
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Relationship of the theory of consumption values and flow with online brand experience : a study of young consumers
Fathima, Arshiya; Khan, Adil; Alam, Ansari Sarwar - In: Journal of internet commerce 22 (2023) 4, pp. 509-537
Persistent link: https://www.econbiz.de/10014372872
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The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui; Fang, Wenchang - In: The service industries journal 32 (2012) 14, pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi; Tu, Chiayu; Yang, Suechin - In: The service industries journal 29 (2009) 3/4, pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
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Investigating antecedents of behavioral intentions in mobile commerce
Song, Jaeki; Koo, Chulmo; Kim, Yongjin - In: Journal of internet commerce 6 (2007) 1, pp. 13-34
Persistent link: https://www.econbiz.de/10003492431
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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan; Balaji, M. S.; Khong Kok Wei - In: Journal of internet commerce 14 (2015) 2, pp. 233-254
Persistent link: https://www.econbiz.de/10011432424