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The application of knowledge management in call centres
Koh, S.C.L.; Gunasekaran, A.; Thomas, A.; Arunachalam, S. - In: Journal of knowledge management 9 (2005) 4, pp. 56-69
Persistent link: https://www.econbiz.de/10006015809
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Unveiling heterogenous knowledge-oriented leadership and knowledge acquisition based hybrid work agility of knowledge workers
Khatri, Puja; Duggal, Harshleen Kaur; Dutta, Sumedha; … - In: Journal of knowledge management 27 (2023) 11, pp. 253-278
Persistent link: https://www.econbiz.de/10014495884
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Tacit knowledge in organizations : bibliometrics and a framework-based systematic review of antecedents, outcomes, theories, methods and future directions
Thomas, Asha; Gupta, Vikas - In: Journal of knowledge management 26 (2022) 4, pp. 1014-1041
Persistent link: https://www.econbiz.de/10013380894