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Beziehungsmarketing
124
Relationship marketing
124
Consumer behaviour
56
Konsumentenverhalten
56
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
29
Kundenzufriedenheit
29
Lieferantenmanagement
22
Supplier relationship management
22
Brand management
15
Markenführung
15
Customer value
14
Kundenwert
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Social Web
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Social web
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Salespeople
12
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10
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relationship marketing
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Customer service
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Internet marketing
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Online-Marketing
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customer satisfaction
8
Beschwerdemanagement
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Complaint management
7
Einzelhandel
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7
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1
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139
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Kumar, V.
9
Palmatier, Robert W.
9
Homburg, Christian
7
Wieseke, Jan
6
Fang, Eric
4
Grewal, Rajdeep
4
Verhoef, Peter C.
4
Ahearne, Michael
3
Fornell, Claes
3
Haws, Kelly L.
3
Houston, Mark B.
3
Lam, Son K.
3
Lilien, Gary L.
3
Neslin, Scott A.
3
Ruyter, Ko de
3
Alavi, Sascha
2
Bleier, Alexander
2
Bornemann, Torsten
2
Dant, Rajiv P.
2
Dong, Beibei
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
Fader, Peter
2
Falk, Tomas
2
Ferraro, Rosellina
2
Ganesan, Shankar
2
Grewal, Dhruv
2
Habel, Johannes
2
Hamilton, Ryan
2
Harmeling, Colleen M.
2
Haumann, Till
2
Hoyer, Wayne D.
2
Hult, G. Tomas M.
2
Janakiraman, Ramkumar
2
Kumar, Alok
2
Kwak, Hyokjin
2
Lemon, Katherine N.
2
Liu, Yuping
2
Marinova, Detelina
2
Morgeson, Forrest V., III.
2
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Journal of marketing
Journal of business research : JBR
798
Journal of retailing and consumer services
735
International journal of hospitality management
567
Industrial marketing management : the international journal for industrial and high-tech firms
444
The service industries journal
411
SpringerLink / Bücher
366
The journal of services marketing
339
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
255
International journal of contemporary hospitality management
236
The journal of business & industrial marketing
208
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Journal of hospitality marketing & management
200
Tourism management : research, policies, practice
199
Journal of travel and tourism marketing
197
Working paper / National Bureau of Economic Research, Inc.
196
Journal of strategic marketing
192
NBER working paper series
191
Services marketing quarterly
185
Auditing : a journal of practice & theory
180
Cogent business & management
176
Journal of service research : JSR
174
NBER Working Paper
171
International journal of electronic customer relationship management : IJECRM
167
Journal of service management
164
Service business
151
Journal of air transport management
149
Asia Pacific journal of marketing and logistics
148
The TQM journal : the international review of organizational improvement
145
European Journal of Marketing
136
Journal of retailing
135
Marketing intelligence & planning
132
International journal of quality and service sciences
131
International journal of productivity and quality management : IJPQM
130
Gabler Edition Wissenschaft
128
International Journal of Bank Marketing
126
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
Psychology & marketing
126
International journal of services and operations management
125
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ECONIS (ZBW)
139
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1
The benefit of becoming friends : complaining after service failures leads customers with strong ties to increase loyalty
Umashankar, Nita
;
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 79-98
Persistent link: https://www.econbiz.de/10011776897
Saved in:
2
When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent
;
Auh, Seigyoung
;
Katsikeas, Constantine S.
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
Saved in:
3
Customer complaints and recovery effectiveness : a customer base approach
Knox, George
;
Oest, Rutger van
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 42-57
Persistent link: https://www.econbiz.de/10010419906
Saved in:
4
Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
Saved in:
5
Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
Saved in:
6
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
7
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
8
Customer experience journeys : loyalty loops versus involvement spirals
Siebert, Anton
;
Gopaldas, Ahir
;
Lindridge, Andrew
; …
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 45-66
Persistent link: https://www.econbiz.de/10012231616
Saved in:
9
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
10
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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