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Johnson, Michael D.
4
Aksoy, Lerzan
1
Anderson, Eugene W.
1
Andreassen, Tor Wallin
1
Bryant, Barbara Everitt
1
Cha, Jaesung
1
Cooil, Bruce
1
Fornell, Claes
1
Gustafsson, Anders
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Herrmann, Andreas
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Huber, Frank
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Keiningham, Timothy L.
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Journal of marketing
IFPRI discussion paper
11
IFPRI Discussion Paper
7
Journal of Economic Psychology
7
The economic and labour relations review : ELRR
7
International journal of production economics
6
Academy of Management journal : AMJ
5
IFPRI discussion papers
5
Journal of Service Management
5
Journal of economic psychology : research in economic psychology and behavioral economics
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
4
Journal of service management
4
Agricultural economics : the journal of the International Association of Agricultural Economists
3
DSGD discussion papers
3
European Journal of Marketing
3
European journal of marketing : EJM
3
IFPRI books
3
Marketing intelligence & planning
3
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
3
Quality management journal : QMJ
3
Agricultural Economics
2
American Journal of Agricultural Economics
2
Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of operational research : EJOR
2
International Journal of Production Economics
2
International Journal of Public Sector Management
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of business performance and supply chain modelling : IJBPSCM
2
International journal of innovation management
2
International journal of public sector management : IJPSM
2
International journal of service industry management : IJSIM
2
International journal of services and operations management
2
International journal of services technology and management
2
Internationale Standardlehrbücher der Wirtschafts- und Sozialwissenschaften
2
Issue briefs / International Food Policy Research Institute (IFPRI)
2
Journal of Services Marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of economic behavior & organization : JEBO
2
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1
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
Keiningham, Timothy L.
;
Cooil, Bruce
;
Andreassen, Tor Wallin
- In:
Journal of marketing
71
(
2007
)
3
,
pp. 39-51
Persistent link: https://www.econbiz.de/10007745078
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2
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders
;
Johnson, Michael D.
;
Roos, Inger
- In:
Journal of marketing
69
(
2005
)
4
,
pp. 210-218
Persistent link: https://www.econbiz.de/10005920852
Saved in:
3
Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships
Johnson, Michael D.
;
Selnes, Fred
- In:
Journal of marketing
68
(
2004
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10005927931
Saved in:
4
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Fornell, Claes
;
Johnson, Michael D.
;
Anderson, Eugene W.
; …
- In:
Journal of marketing
60
(
1996
)
4
,
pp. 7-18
Persistent link: https://www.econbiz.de/10005991252
Saved in:
5
The Evolution of Loyalty Intentions
Johnson, Michael D.
;
Herrmann, Andreas
;
Huber, Frank
- In:
Journal of marketing
70
(
2006
)
2
,
pp. 122-132
Persistent link: https://www.econbiz.de/10005917848
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