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The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of operations management 30 (2012) 4, pp. 282-294
Persistent link: https://www.econbiz.de/10009550082
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Failure to deliver? : linling online order fulfillment glitches with future purchase behavior
Rao, Shashank; Griffis, Stanley E.; Goldsby, Thomas J. - In: Journal of operations management 29 (2011) 7/8, pp. 692-703
Persistent link: https://www.econbiz.de/10009347969
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Examining supply chain relationships : do buyer and supplier perspectives on collaborative relationships differ?
Nyaga, Gilbert N.; Whipple, Judith M.; Lynch, Daniel F. - In: Journal of operations management 28 (2010) 2, pp. 101-114
Persistent link: https://www.econbiz.de/10003958484
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Global supply chain design considerations : mitigating product safety and security risks
Speier, Cheri; Whipple, Judith M.; Closs, David J.; … - In: Journal of operations management 29 (2011) 7/8, pp. 721-736
Persistent link: https://www.econbiz.de/10009347962