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~isPartOf:"Journal of operations management"
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Arbeitszufriedenheit
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Customer satisfaction
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Dienstleistungsqualität
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Dienstleistungssektor
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Hong Kong
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Hongkong
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Job satisfaction
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Journal of operations management
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Service business : an international journal
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Advances in National Brand and Private Label Marketing : 11th International Conference, Oxford, UK, 2024
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The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
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