Crowdsourcing-asking an undefined group of external contributors to work on tasks-allows organizations to tap into the expertise of people around the world. Crowdsourcing is known to increase innovation and loyalty to brands, but many organizations struggle to leverage its potential, as our...

Over the last 40 years, organizational scholars have repeatedly called for more research to reconcile formalist and social network approaches to the intra-organizational structure. The former has primarily been concerned with the reporting relationship which manifests as the chain of command...