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Managing the performance of outsourced customer contact centers
Tate, Wendy L.; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 3, pp. 160-169
Persistent link: https://www.econbiz.de/10003766253
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Outsourcing the procurement function : do actions and results align with theory?
Brewer, Barry; Wallin, Cynthia; Ashenbaum, Bryan - In: Journal of purchasing and supply management 20 (2014) 3, pp. 186-194
Persistent link: https://www.econbiz.de/10010485047
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Monitoring in service triads consisting of buyers, subcontractors and end customers
Valk, Wendy van der; Iwaarden, Jos van - In: Journal of purchasing and supply management 17 (2011) 3, pp. 198-206
Persistent link: https://www.econbiz.de/10009296276
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Analyzing the sourcing literature : over two decades of research
Giunipero, Larry C.; Bittner, Samantha; Shanks, Ilana; … - In: Journal of purchasing and supply management 25 (2019) 5, pp. 1-14
Persistent link: https://www.econbiz.de/10012144908