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Managing the performance of outsourced customer contact centers
Tate, Wendy L.; Valk, Wendy van der - In: Journal of purchasing and supply management 14 (2008) 3, pp. 160-169
Persistent link: https://www.econbiz.de/10003766253
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Outsourcing to a non-developed supplier market : the importance of operational aspects in outsourcing
Rehme, Jakob; Nordiggården, Daniel; Brege, Staffan; … - In: Journal of purchasing and supply management 19 (2013) 4, pp. 227-237
Persistent link: https://www.econbiz.de/10010227346
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Monitoring in service triads consisting of buyers, subcontractors and end customers
Valk, Wendy van der; Iwaarden, Jos van - In: Journal of purchasing and supply management 17 (2011) 3, pp. 198-206
Persistent link: https://www.econbiz.de/10009296276