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~isPartOf:"Journal of retailing"
~source:"econis"
~subject:"Customer satisfaction"
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Application of relationship ma...
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Customer satisfaction
Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
69
Konsumentenverhalten
69
Einzelhandel
48
Retail trade
48
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Distribution channel
16
Service quality
16
Vertriebsweg
16
Online retailing
15
Online-Handel
15
E-commerce
11
Electronic Commerce
11
Marketing management
11
Marketingmanagement
11
Brand management
10
Markenführung
10
Customer experience
9
Salespeople
8
Verkaufspersonal
8
Customer service
7
Kundenservice
7
Ladengestaltung
7
Store design
7
Beschwerdemanagement
6
Brand
6
Brand image
6
Complaint management
6
Kundenbindungsprogramm
6
Lieferantenmanagement
6
Loyalty program
6
Markenimage
6
Retailing
6
Supplier relationship management
6
Customer journey
5
Data protection
5
Datenschutz
5
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Blut, Markus
3
Evanschitzky, Heiner
3
Cronin, J. J.
2
Grewal, Dhruv
2
Gustafsson, Anders
2
Herhausen, Dennis
2
Rudolph, Thomas
2
Smith, Jeffery S.
2
Aiolfi, Simone
1
Algesheimer, René
1
Andrews, Demetra
1
Baldus, Brian
1
Beatty, Sharon E.
1
Bellini, Silvia
1
Bijmolt, Tammo H. A.
1
Bock, Dora
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Brock, Christian
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caruelle, Delphine
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Devezer, Berna
1
Dholakia, Utpal
1
El-Manstrly, Dahlia
1
Emrich, Oliver
1
Enkawa, Takao
1
Ferraro, Carla R.
1
Frank, Björn
1
Fuchs, Christoph
1
Fumagalli, Elena
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Gleim, Mark R.
1
Goodman, Joseph K.
1
Gremler, Dwayne D.
1
Grégoire, Yany
1
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1
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Journal of retailing
Journal of retailing and consumer services
259
International journal of hospitality management
148
Journal of business research : JBR
146
The journal of services marketing
108
Journal of hospitality marketing & management
65
The service industries journal
63
Journal of travel and tourism marketing
59
Tourism management : research, policies, practice
56
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Journal of service management
42
Journal of strategic marketing
42
Service business
42
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The journal of business & industrial marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of quality and service sciences
24
Journal of hospitality and tourism insights
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
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ECONIS (ZBW)
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1
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
Saved in:
2
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
3
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
6
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
7
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
8
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
9
When do customers offer firms a "second chance" following a double deviation? : the impact of inferred firm motives on customer revenge and reconciliation
Joireman, Jeff
;
Grégoire, Yany
;
Devezer, Berna
;
Tripp, …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 315-337
Persistent link: https://www.econbiz.de/10009781852
Saved in:
10
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
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