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Relationship marketing
108
Beziehungsmarketing
107
Consumer behaviour
70
Konsumentenverhalten
70
Einzelhandel
52
Retail trade
52
Customer satisfaction
27
Kundenzufriedenheit
27
Lieferantenmanagement
21
Supplier relationship management
21
Distribution channel
20
Vertriebsweg
20
Dienstleistungsqualität
16
Service quality
16
Online retailing
15
Online-Handel
15
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11
Electronic Commerce
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Marketing management
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Customer experience
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Salespeople
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Kundenservice
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Grewal, Dhruv
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Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
1,055
Journal of business research : JBR
859
Journal of retailing and consumer services
606
SpringerLink / Bücher
501
International journal of production economics
500
The journal of business & industrial marketing
450
International journal of production research
358
International journal of hospitality management
308
European journal of operational research : EJOR
271
The service industries journal
236
The journal of services marketing
235
Journal of the Academy of Marketing Science
203
Gabler Edition Wissenschaft
195
Journal of strategic marketing
183
Journal of purchasing and supply management
182
Journal of business-to-business marketing
155
International journal of electronic customer relationship management : IJECRM
154
Journal of marketing
148
Journal of service management
135
Management science : journal of the Institute for Operations Research and the Management Sciences
133
Journal of service research : JSR
128
Asia Pacific journal of marketing and logistics
125
Europäische Hochschulschriften / 5
125
Tourism management : research, policies, practice
122
International journal of contemporary hospitality management
121
Marketing intelligence & planning
121
Cogent business & management
119
Journal of travel and tourism marketing
119
Journal of operations management
118
The journal of brand management : an international journal
118
Journal of hospitality marketing & management
117
The journal of product & brand management
117
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
116
European journal of marketing : EJM
115
International journal of procurement management
114
Production and operations management : an international journal of the Production and Operations Management Society
113
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
109
European Journal of Marketing
108
Journal of Business & Industrial Marketing
107
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ECONIS (ZBW)
125
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1
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
2
Bridging the B2C and B2B research divide : the domain of retailing literature
Dant, Rajiv P.
;
Brown, James R.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 371-397
Persistent link: https://www.econbiz.de/10003794919
Saved in:
3
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
4
Commitment in marketing channels : mitigator or aggravator of the effects of destructive acts?
Kim, Stephen K.
;
Hibbard, Jonathan D.
;
Swain, Scott D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 521-539
Persistent link: https://www.econbiz.de/10009423187
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
7
Utilitarian and hedonic motivators of shoppers' decision to consult with salespeople
Haas, Alexander
;
Kenning, Peter
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 428-441
Persistent link: https://www.econbiz.de/10010408212
Saved in:
8
Relational resources in interorganizational exchange : the effects of trade equity and brand equity
Davis, Donna F.
;
Mentzer, John T.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 435-448
Persistent link: https://www.econbiz.de/10003794948
Saved in:
9
The relationships among manager-, employee-, and customer-company identification: implications for retail store financial performance
Lichtenstein, Donald R.
;
Netemeyer, Richard G.
;
Maxham, …
- In:
Journal of retailing
86
(
2010
)
1
,
pp. 85-93
Persistent link: https://www.econbiz.de/10003969350
Saved in:
10
Testing the negative effects of time pressure in retail supply chain relationships
Thomas, Rodney W.
;
Esper, Terry L.
;
Stank, Theodore P.
- In:
Journal of retailing
86
(
2010
)
4
,
pp. 386-400
Persistent link: https://www.econbiz.de/10008808851
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