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Sensitivity to ulterior motives in retail settings : the moderating role of dual-identity versus sole-identity consumers
Main, Kelley J.; Guo, Wenxia; White, Katherine - In: Journal of retailing 95 (2019) 3, pp. 63-75
Persistent link: https://www.econbiz.de/10012130008
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Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony; Danaher, Tracey S.; Sok, Phyra - In: Journal of retailing 99 (2023) 2, pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben; Angell, Robert J.; Boyd, Eric - In: Journal of retailing 99 (2023) 2, pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
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Understanding consumers in-store behavior : the dual role of episode-specific motive adjustment and motive selection
Mukhopadhyay, Soumya; Vijayalakshmi, Akshaya; Jain, … - In: Journal of retailing 99 (2023) 3, pp. 460-479
Persistent link: https://www.econbiz.de/10014461665
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The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas; Van Vaerenbergh, Yves; Lunardo, Renaud; … - In: Journal of retailing 95 (2019) 2, pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
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How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of retailing 98 (2022) 2, pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
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Quiet sellers : when introversion drives salesperson performance
Chaker, Nawar N.; Habel, Johannes; Hartmann, Nathaniel N.; … - In: Journal of retailing 100 (2024) 3, pp. 456-474
Persistent link: https://www.econbiz.de/10015065360
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Cross-buying in retailing: drivers and consequences
Kumar, V.; George, Morris; Pancras, Joseph - In: Journal of retailing 84 (2008) 1, pp. 15-27
Persistent link: https://www.econbiz.de/10003732227
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Franchising as a plural system: a risk-based explanation
Bürkle, Thomas; Posselt, Thorsten - In: Journal of retailing 84 (2008) 1, pp. 39-47
Persistent link: https://www.econbiz.de/10003732233
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Using transformational appeals to enhance the retail experience
Naylor, Gillian; Kleiser, Susan Bardi; Baker, Julie; … - In: Journal of retailing 84 (2008) 1, pp. 49-57
Persistent link: https://www.econbiz.de/10003732235