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A meta-analysis of relationships linking employee satisfaction to customer responses
Brown, Steven P.; Lam, Son K. - In: Journal of retailing 84 (2008) 3, pp. 243-255
Persistent link: https://www.econbiz.de/10003782176
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A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
Brown, Steven P.; Lam, Son K. - In: Journal of retailing 84 (2008) 3, pp. 243-255
Persistent link: https://www.econbiz.de/10008099672
Cover Image
A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
Brown, Steven P.; Lam, Son K. - In: Journal of retailing 84 (2008) 3, pp. 243-256
Persistent link: https://www.econbiz.de/10008898044
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Diffusion of large-scale food retailing in France : Supermarché et hypermarché
Langeard, Eric; Peterson, Robert A. - In: Journal of retailing 51 (1975) 3, pp. 43-63,80
Persistent link: https://www.econbiz.de/10002342918
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The concept of the #8220Big Middle#8221
Levy, Michael; Grewal, Dhruv; Peterson, Robert A.; … - In: Journal of retailing 81 (2005) 2, pp. 83-88
Persistent link: https://www.econbiz.de/10006607081
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Retailing in the 21st century: reflections and prologue to research
Peterson, Robert A.; Balasubramanian, Sridhar - In: Journal of retailing 78 (2002) 1, pp. 9-16
Persistent link: https://www.econbiz.de/10006617027