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Journal of retailing
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The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
2
What information do shoppers share? : the effect of personnel-, retailer-, and country-trust on willingness to share information
Grosso, Monica
;
Castaldo, Sandro
;
Li, Hua (Ariel)
; …
- In:
Journal of retailing
96
(
2020
)
4
,
pp. 524-547
Persistent link: https://www.econbiz.de/10012495492
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