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How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of retailing 98 (2022) 2, pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
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A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young; Zablah, Alex R.; Noble, Stephanie M. - In: Journal of retailing 99 (2023) 3, pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
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Synergies at the intersection of retailing and organizational frontlines research
Singh, Jagdip; Arnold, Todd; Brady, Michael; Brown, Tom - In: Journal of retailing 95 (2019) 2, pp. 90-93
Persistent link: https://www.econbiz.de/10012102948
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Research Note: Improving the Measurement of Service Quality
Brown, Tom J.; Churchill Jr, Gilbert A.; Peter, J.Paul - In: Journal of retailing 69 (1993) 1, pp. 127-139
Persistent link: https://www.econbiz.de/10006638520