//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Modelling customer satisfactio...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
150
Retail trade
150
Relationship marketing
108
Beziehungsmarketing
107
Online retailing
56
Online-Handel
56
Customer satisfaction
54
Kundenzufriedenheit
54
Brand management
36
Markenführung
36
Preismanagement
36
Pricing strategy
36
Distribution channel
34
Vertriebsweg
34
Dienstleistungsqualität
32
E-commerce
32
Electronic Commerce
32
Service quality
32
Sales promotion
28
Verkaufsförderung
28
Retailing
27
Brand
23
Marketing management
23
Marketingmanagement
23
Ladengestaltung
22
Store design
22
Experiment
21
Markenartikel
21
Einzelhandelspreis
20
Food retailing
20
Internet marketing
20
Lebensmitteleinzelhandel
20
Online-Marketing
20
Retail price
20
Brand image
19
Markenimage
19
Meta-Analyse
19
Meta-analysis
19
more ...
less ...
Online availability
All
Undetermined
198
Free
10
Type of publication
All
Article
379
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
382
Aufsatz in Zeitschrift
382
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Language
All
English
382
Author
All
Grewal, Dhruv
21
Roggeveen, Anne L.
9
Verhoef, Peter C.
8
Blut, Markus
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Ruyter, Ko de
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Mantrala, Murali K.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Pauwels, Koen
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Biswas, Dipayan
3
Brady, Michael K.
3
Cronin, J. J.
3
Dass, Mayukh
3
Dekimpe, Marnik G.
3
Gauri, Dinesh Kumar
3
Geyskens, Inge
3
Guha, Abhijit
3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
3
Inman, J. Jeffrey
3
Jha, Subhash
3
Jin, Liyin
3
Khare, Adwait
3
more ...
less ...
Published in...
All
Journal of retailing
Journal of business research : JBR
2,393
Journal of retailing and consumer services
2,113
International journal of hospitality management
1,005
International journal of consumer studies
778
Psychology & marketing
713
SpringerLink / Bücher
674
NBER working paper series
607
Journal of consumer research : JCR ; an interdisciplinary bimonthly
591
European Journal of Marketing
582
Industrial marketing management : the international journal for industrial and high-tech firms
508
Working paper / National Bureau of Economic Research, Inc.
503
Telecommunications policy : the international journal of digital economy, data sciences and new media
489
Journal of Consumer Marketing
462
Tourism management : research, policies, practice
457
Asia Pacific journal of marketing and logistics
455
NBER Working Paper
450
Journal of travel and tourism marketing
429
The journal of services marketing
414
The service industries journal
412
European journal of marketing : EJM
410
Journal of the Academy of Marketing Science
407
The journal of product & brand management
407
Journal of Services Marketing
403
Journal of marketing research : JMR
397
Journal of marketing
390
Management science : journal of the Institute for Operations Research and the Management Sciences
386
Journal of marketing management : MM
385
The journal of brand management : an international journal
384
International journal of contemporary hospitality management
358
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
357
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Cogent business & management
348
Marketing intelligence & planning
335
International Journal of Retail & Distribution Management
332
Journal of hospitality marketing & management
331
Journal of international consumer marketing
330
Marketing letters : a journal of research in marketing
330
Technological forecasting & social change : an international journal
325
Journal of strategic marketing
320
more ...
less ...
Source
All
ECONIS (ZBW)
382
Showing
1
-
10
of
382
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
2
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
3
Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia
;
Herhausen, Dennis
;
Guha, Abhijit
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
6
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
7
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
8
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
9
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
10
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->