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Service quality, experiential...
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Consumer behaviour
303
Konsumentenverhalten
303
Einzelhandel
137
Retail trade
137
Beziehungsmarketing
74
Relationship marketing
74
Customer satisfaction
52
Kundenzufriedenheit
52
Online retailing
48
Online-Handel
48
Dienstleistungsqualität
41
Service quality
41
Preismanagement
35
Pricing strategy
35
Brand management
32
Markenführung
32
E-commerce
30
Electronic Commerce
30
Distribution channel
26
Vertriebsweg
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Retailing
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Verkaufsförderung
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Online-Marketing
19
Retail price
19
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Food retailing
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18
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Grewal, Dhruv
17
Roggeveen, Anne L.
9
Blut, Markus
7
Verhoef, Peter C.
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Ruyter, Ko de
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Bearden, William O.
3
Biswas, Abhijit
3
Bolton, Ruth N.
3
Brady, Michael K.
3
Dass, Mayukh
3
Gauri, Dinesh Kumar
3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
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Inman, J. Jeffrey
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Jha, Subhash
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Khare, Adwait
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Krishna, Aradhna
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Lamey, Lien
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Lehmann, Donald R.
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Levy, Michael
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Ma, Yu
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Melis, Kristina
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Mittal, Vikas
3
Neslin, Scott A.
3
Noble, Stephanie M.
3
Popkowski Leszczyc, Peter T. L.
3
Reynolds, Kristy E.
3
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Journal of retailing
Journal of business research : JBR
2,200
Journal of retailing and consumer services
2,080
International journal of hospitality management
1,008
International journal of consumer studies
779
Psychology & marketing
696
NBER working paper series
693
Working paper / National Bureau of Economic Research, Inc.
611
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
NBER Working Paper
541
The service industries journal
484
European Journal of Marketing
478
Tourism management : research, policies, practice
452
SpringerLink / Bücher
444
Asia Pacific journal of marketing and logistics
439
Journal of travel and tourism marketing
421
Journal of Consumer Marketing
414
The journal of product & brand management
398
The journal of services marketing
395
Management science : journal of the Institute for Operations Research and the Management Sciences
394
Journal of Services Marketing
384
European journal of marketing : EJM
382
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
373
The journal of brand management : an international journal
367
Cogent business & management
365
Journal of marketing management : MM
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of the Academy of Marketing Science
343
Journal of marketing
334
Journal of hospitality marketing & management
333
Journal of international consumer marketing
331
Marketing letters : a journal of research in marketing
318
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
International Journal of Retail & Distribution Management
308
Journal of consumer behaviour : an international research review
308
The international review of retail, distribution and consumer research
304
Journal of fashion marketing and management
303
Journal of marketing communications
300
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ECONIS (ZBW)
345
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1
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345
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1
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
2
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
3
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
4
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
5
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
6
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
7
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
8
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
9
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
10
Multiple reference effects in service evaluations: roles of alternative attractiveness and self-image congruity
Yim, Chi Kin
;
Chan, Kimmy Wa
;
Hung, Kineta
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 147-157
Persistent link: https://www.econbiz.de/10003438302
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