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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
150
Retail trade
150
Beziehungsmarketing
80
Relationship marketing
80
Customer satisfaction
54
Kundenzufriedenheit
54
Online retailing
54
Online-Handel
54
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42
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42
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38
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34
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31
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Grewal, Dhruv
19
Roggeveen, Anne L.
9
Blut, Markus
8
Verhoef, Peter C.
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Ruyter, Ko de
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Mantrala, Murali K.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Bolton, Ruth N.
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Brady, Michael K.
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Dass, Mayukh
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Dekimpe, Marnik G.
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Gauri, Dinesh Kumar
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Geyskens, Inge
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Guha, Abhijit
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Hardesty, David M.
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Haruvy, Ernan
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Hoyer, Wayne D.
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Inman, J. Jeffrey
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Jha, Subhash
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Jin, Liyin
3
Khare, Adwait
3
Krishna, Aradhna
3
Lamey, Lien
3
Lehmann, Donald R.
3
Levy, Michael
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Journal of retailing
Journal of business research : JBR
2,465
Journal of retailing and consumer services
2,120
The Pakistan development review : PDR
1,763
International journal of hospitality management
1,462
International journal of consumer studies
782
NBER working paper series
751
Psychology & marketing
716
Working paper / National Bureau of Economic Research, Inc.
660
SpringerLink / Bücher
636
International journal of contemporary hospitality management
622
Journal of consumer research : JCR ; an interdisciplinary bimonthly
593
NBER Working Paper
582
Tourism management : research, policies, practice
571
European Journal of Marketing
542
The service industries journal
535
European journal of marketing : EJM
487
Asia Pacific journal of marketing and logistics
466
Journal of travel and tourism marketing
463
Management science : journal of the Institute for Operations Research and the Management Sciences
451
Journal of marketing management : MM
450
Industrial marketing management : the international journal for industrial and high-tech firms
443
Cogent business & management
432
Journal of the Academy of Marketing Science
430
Journal of Consumer Marketing
424
The journal of product & brand management
414
Journal of strategic marketing
410
Journal of marketing
407
The journal of brand management : an international journal
406
Journal of marketing research : JMR
405
The journal of services marketing
401
Journal of hospitality marketing & management
396
Journal of Services Marketing
389
Pakistan economic and social review : incorporating the Punjab University economist ; bi-annual journal of the Department of Economics, University of the Punjab
382
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
381
Marketing intelligence & planning
379
Journal of marketing communications
377
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Marketing letters : a journal of research in marketing
344
Journal of international consumer marketing
337
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ECONIS (ZBW)
370
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1
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370
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1
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
2
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
6
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
7
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
8
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
9
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
10
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
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