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Relationship marketing
108
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107
Consumer behaviour
80
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Einzelhandel
57
Retail trade
57
Customer satisfaction
54
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22
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Grewal, Dhruv
13
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Verhoef, Peter C.
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Blut, Markus
4
Evanschitzky, Heiner
4
Ruyter, Ko de
4
Cronin, J. J.
3
Kumar, V.
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Lemon, Katherine N.
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Neslin, Scott A.
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Nordfält, Jens
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Pauwels, Koen
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Tsiros, Michael
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Biswas, Dipayan
2
Calantone, Roger J.
2
Chen, Jialie
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Danaher, Tracey S.
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Dant, Rajiv P.
2
Fuchs, Christoph
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Fumagalli, Elena
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Journal of retailing
Journal of business research : JBR
992
Tourism management : research, policies, practice
847
Journal of retailing and consumer services
809
International journal of hospitality management
627
Journal of travel and tourism marketing
563
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
496
Industrial marketing management : the international journal for industrial and high-tech firms
452
SpringerLink / Bücher
414
Tourism management perspectives : TMP
346
The service industries journal
343
The journal of services marketing
315
International journal of contemporary hospitality management
302
Journal of hospitality marketing & management
296
Journal of Services Marketing
259
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
Cogent business & management
230
Journal of the Academy of Marketing Science
228
European Journal of Marketing
226
Tourism analysis : an interdisciplinary tourism & hospitality journal
224
Discussion paper series / IZA
215
The journal of business & industrial marketing
215
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Journal of strategic marketing
211
Tourism economics : the business and finance of tourism and recreation
194
Psychology & marketing
185
Asia Pacific journal of marketing and logistics
175
International journal of electronic customer relationship management : IJECRM
174
International Journal of Bank Marketing
168
Journal of service research : JSR
166
Journal of marketing
164
Services marketing quarterly
163
Journal of air transport management
155
Service business
152
Journal of business ethics : JOBE
147
European journal of marketing : EJM
142
Journal of service management
141
Journal of Business & Industrial Marketing
140
Journal of hospitality and tourism insights
135
Marketing intelligence & planning
134
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ECONIS (ZBW)
147
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1
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
2
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
3
Against the green : a multi-method examination of the barriers to green consumption
Gleim, Mark R.
;
Smith, Jeffery S.
;
Andrews, Demetra
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009732746
Saved in:
4
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
5
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
6
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
7
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
8
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
9
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
10
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
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