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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
150
Retail trade
150
Relationship marketing
108
Beziehungsmarketing
107
Online retailing
56
Online-Handel
56
Customer satisfaction
54
Kundenzufriedenheit
54
Preismanagement
36
Pricing strategy
36
Brand management
35
Markenführung
35
Distribution channel
34
Vertriebsweg
34
Dienstleistungsqualität
32
E-commerce
32
Electronic Commerce
32
Service quality
32
Sales promotion
28
Verkaufsförderung
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Retailing
27
Brand
23
Marketing management
23
Marketingmanagement
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Experiment
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Ladengestaltung
21
Markenartikel
21
Store design
21
Einzelhandelspreis
20
Food retailing
20
Internet marketing
20
Lebensmitteleinzelhandel
20
Online-Marketing
20
Retail price
20
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19
Markenimage
19
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19
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Grewal, Dhruv
21
Roggeveen, Anne L.
9
Verhoef, Peter C.
8
Blut, Markus
7
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Ruyter, Ko de
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Mantrala, Murali K.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Pauwels, Koen
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Biswas, Dipayan
3
Brady, Michael K.
3
Cronin, J. J.
3
Dass, Mayukh
3
Dekimpe, Marnik G.
3
Gauri, Dinesh Kumar
3
Geyskens, Inge
3
Guha, Abhijit
3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
3
Inman, J. Jeffrey
3
Jha, Subhash
3
Jin, Liyin
3
Khare, Adwait
3
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Journal of retailing
Journal of business research : JBR
2,406
Journal of retailing and consumer services
2,119
International journal of hospitality management
1,015
International journal of consumer studies
781
Psychology & marketing
709
SpringerLink / Bücher
668
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
NBER working paper series
588
European Journal of Marketing
580
Industrial marketing management : the international journal for industrial and high-tech firms
507
Working paper / National Bureau of Economic Research, Inc.
479
Asia Pacific journal of marketing and logistics
457
Tourism management : research, policies, practice
453
The service industries journal
446
Journal of Consumer Marketing
441
Journal of travel and tourism marketing
429
NBER Working Paper
423
The journal of services marketing
419
International Journal of Bank Marketing
414
Journal of Services Marketing
410
European journal of marketing : EJM
409
The journal of product & brand management
409
Journal of the Academy of Marketing Science
406
Journal of marketing research : JMR
397
Management science : journal of the Institute for Operations Research and the Management Sciences
394
Journal of marketing
390
Journal of marketing management : MM
386
The journal of brand management : an international journal
385
Cogent business & management
370
International journal of contemporary hospitality management
359
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
347
Marketing intelligence & planning
336
Journal of hospitality marketing & management
331
Journal of international consumer marketing
331
Marketing letters : a journal of research in marketing
330
Technological forecasting & social change : an international journal
324
Journal of marketing communications
320
Journal of strategic marketing
320
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ECONIS (ZBW)
381
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381
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1
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
2
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
3
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
6
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
7
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
8
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
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