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Total Quality Management : A M...
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Consumer behaviour
318
Konsumentenverhalten
318
Einzelhandel
151
Retail trade
151
Relationship marketing
108
Beziehungsmarketing
107
Online retailing
56
Online-Handel
56
Customer satisfaction
54
Kundenzufriedenheit
54
Distribution channel
36
Preismanagement
36
Pricing strategy
36
Vertriebsweg
36
Brand management
35
Markenführung
35
Dienstleistungsqualität
33
E-commerce
33
Electronic Commerce
33
Service quality
33
Sales promotion
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Verkaufsförderung
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Retailing
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23
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Markenartikel
21
Store design
21
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Food retailing
20
Internet marketing
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Lebensmitteleinzelhandel
20
Meta-Analyse
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19
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Grewal, Dhruv
21
Roggeveen, Anne L.
9
Blut, Markus
8
Verhoef, Peter C.
8
Breugelmans, Els
6
Campo, Katia
6
Nordfält, Jens
6
Ruyter, Ko de
6
Burton, Scot
5
Evanschitzky, Heiner
5
Monroe, Kent B.
5
Neslin, Scott A.
5
Noble, Stephanie M.
5
Howlett, Elizabeth
4
Kukar-Kinney, Monika
4
Mantrala, Murali K.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Pauwels, Koen
4
Ratchford, Brian Thomas
4
Wetzels, Martin
4
Ahlbom, Carl-Philip
3
Bearden, William O.
3
Bijmolt, Tammo H. A.
3
Biswas, Abhijit
3
Biswas, Dipayan
3
Brady, Michael K.
3
Cronin, J. J.
3
Dass, Mayukh
3
Dekimpe, Marnik G.
3
Gauri, Dinesh Kumar
3
Geyskens, Inge
3
Guha, Abhijit
3
Hardesty, David M.
3
Haruvy, Ernan
3
Hoyer, Wayne D.
3
Inman, J. Jeffrey
3
Jha, Subhash
3
Jin, Liyin
3
Khare, Adwait
3
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Journal of retailing
Journal of business research : JBR
2,397
Journal of retailing and consumer services
2,117
PharmacoEconomics
1,437
International journal of hospitality management
978
International journal of consumer studies
778
Psychology & marketing
708
Economics Papers from University Paris Dauphine
704
SpringerLink / Bücher
692
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
679
NBER working paper series
623
Disease Management and Health Outcomes
608
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
European Journal of Marketing
555
International journal of productivity and quality management : IJPQM
540
Industrial marketing management : the international journal for industrial and high-tech firms
515
The TQM journal : the international review of organizational improvement
492
International journal of production research
476
Working paper / National Bureau of Economic Research, Inc.
464
International journal of quality & reliability management
462
Tourism management : research, policies, practice
457
Asia Pacific journal of marketing and logistics
456
Journal of Consumer Marketing
438
Journal of travel and tourism marketing
429
The service industries journal
427
The journal of services marketing
413
European journal of marketing : EJM
411
NBER Working Paper
408
Journal of the Academy of Marketing Science
407
Management science : journal of the Institute for Operations Research and the Management Sciences
407
The journal of product & brand management
407
Journal of marketing research : JMR
397
Journal of marketing
390
Journal of marketing management : MM
385
The journal of brand management : an international journal
385
Cogent business & management
381
Journal of Services Marketing
376
MPRA Paper
365
International journal of contemporary hospitality management
364
International journal of production economics
364
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ECONIS (ZBW)
383
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1
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
2
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
3
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
6
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
7
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
8
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
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