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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Service business"
~subject:"Kundenservice"
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Kundenservice
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Journal of retailing and consumer services
Service business
The journal of services marketing
17
International journal of hospitality management
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Journal of service management
7
The service industries journal
5
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Journal of service theory and practice
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SpringerLink / Bücher
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Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
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International journal of contemporary hospitality management
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(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
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A Research Agenda for Service Marketing
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Asian business & management
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Australasian marketing journal
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Business horizons
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California management review
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Enlightening tourism : ET ; a pathmaking journal
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European journal of marketing
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European review of service economics and management
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
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ECONIS (ZBW)
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1
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
Effect of customer involvement on co-creation of
services
: a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
3
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
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