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~isPartOf:"Journal of retailing and consumer services"
~person:"Jebarajakirthy, Charles"
~person:"Mortimer, Gary"
~subject:"Kundenservice"
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Kundenservice
Consumer behaviour
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Jebarajakirthy, Charles
Mortimer, Gary
Prentice, Catherine
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Seger-Guttmann, Tali
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Journal of retailing and consumer services
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
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