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~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
473
Retail trade
473
Beziehungsmarketing
463
Relationship marketing
463
Online retailing
338
Online-Handel
338
Customer satisfaction
323
Kundenzufriedenheit
323
Brand management
264
Markenführung
264
Service quality
234
Brand image
229
Markenimage
229
Social Web
171
Social web
171
Brand
167
Markenartikel
164
E-commerce
160
Electronic Commerce
159
Internet marketing
146
Online-Marketing
146
Emotion
125
Confidence
106
Vertrauen
106
Food retailing
103
Lebensmitteleinzelhandel
103
Viral marketing
102
Virales Marketing
102
Distribution channel
80
Vertriebsweg
80
Fashion
78
Innovation adoption
78
Luxury goods
78
Luxusgüter
78
Mode
78
Innovationsakzeptanz
77
USA
73
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Undetermined
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233
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1
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234
Aufsatz in Zeitschrift
234
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1
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English
234
Author
All
Prentice, Catherine
9
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Park, Jungkun
3
Paul, Justin
3
Söderlund, Magnus
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Hamzelu, Bahman
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Karande, Kiran
2
Ladhari, Riadh
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Oikarinen, Eeva-Liisa
2
Pacheco, Natália Araújo
2
Park, Eunil
2
Poncin, Ingrid
2
Prybutok, Victor R.
2
Rosenbaum, Mark S.
2
Seger-Guttmann, Tali
2
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Published in...
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Journal of retailing and consumer services
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
67
Journal of travel and tourism marketing
66
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of air transport management
39
Service business
36
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
234
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1
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10
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234
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1
Fashion
brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
The effects of service
brand
dimensions on
brand
loyalty
Krystallis, Athanasios
;
Chrysochou, Polymeros
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 139-147
Persistent link: https://www.econbiz.de/10010338593
Saved in:
4
Brand
hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
5
Perceptions of others, mindfulness, and
brand
experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
6
Satisfaction, loyalty and repatronage intentions : role of hedonic shopping values
Atulkar, Sunil
;
Kesari, Bikrant
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 23-34
Persistent link: https://www.econbiz.de/10011747695
Saved in:
7
Determinants of customer satisfaction with airline services : an analysis of customer feedback big data
Park, Eunil
;
Jang, Yeonju
;
Kim, Jina
;
Jeong, Nam Jeong
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
Saved in:
8
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing
fashion
garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
9
Minding the competition : the drivers for multichannel service quality in
fashion
retailing
Patten, Elena
;
Ozuem, Wilson
;
Howell, Kerry
;
Lancaster, …
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171948
Saved in:
10
Importance of offline service quality in building loyalty of OC service
brand
Park, Joonyong
;
Kim, Renee B.
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013169688
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