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Measuring consideration sets through recall or recognition: a comparative study
Nordfält, Jens; Hjalmarson, Hanna; Öhman, Niclas; … - In: Journal of retailing and consumer services 11 (2004) 5, pp. 321-330
Persistent link: https://www.econbiz.de/10005926518
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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-226
Persistent link: https://www.econbiz.de/10008241663
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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-227
Persistent link: https://www.econbiz.de/10008894704
Cover Image
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-226
Persistent link: https://www.econbiz.de/10003852535