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~isPartOf:"Journal of retailing and consumer services"
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Dienstleistungssektor
45
Service industry
45
Consumer behaviour
33
Konsumentenverhalten
33
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
25
Kundenzufriedenheit
25
Beziehungsmarketing
20
Relationship marketing
20
Einzelhandel
13
Retail trade
13
Customer service
11
Kundenservice
11
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11
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Consumers
8
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Dienstleistungsmarketing
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Emotion
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3
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Journal of retailing and consumer services
The service industries journal
280
Journal of business research : JBR
159
SpringerLink / Bücher
124
Journal of marketing research : JMR
103
The journal of services marketing
89
Journal of Consumer Marketing
87
Working paper / National Bureau of Economic Research, Inc.
73
International journal of production economics
69
NBER working paper series
69
European Journal of Marketing
64
Journal of marketing
64
International journal of services technology and management
63
Service business
63
Europäische Hochschulschriften / 5
62
Journal of service management
59
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of retailing
58
Jahrbuch der Absatz- und Verbrauchsforschung
55
Discussion paper
53
International journal of business process integration and management : IJBPIM
53
Journal of service research : JSR
53
The American economic review
49
Working paper
48
Management science : journal of the Institute for Operations Research and the Management Sciences
47
NBER Working Paper
46
Information systems and e-business management : ISeB
45
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
41
International journal of business information systems : IJBIS
41
Springer eBook Collection
40
Economics letters
39
European journal of operational research : EJOR
39
International journal of production research
39
Structural change and economic dynamics : SC+ED
38
Journal of Product & Brand Management
37
Discussion paper / Centre for Economic Policy Research
35
International journal of hospitality management
35
International journal of services and operations management
35
Journal of the Academy of Marketing Science
35
Applied economics
34
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ECONIS (ZBW)
60
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1
Exploring the intention to continue using web-based self-service
Tseng, Shu-Mei
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 85-93
Persistent link: https://www.econbiz.de/10010528602
Saved in:
2
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
3
How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.
;
Karande, Kiran
;
Glassman, Myron
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
Saved in:
4
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
5
Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh
;
Leclerc, André
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
Saved in:
6
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
7
Web functionality, web content, information security, and online tourism service continuance
Ziqi Liao
;
Shi, Xinping
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 258-263
Persistent link: https://www.econbiz.de/10011747859
Saved in:
8
Antecedents of rural and urban
consumers
' propensity to outshop and product specific outshopping behaviour
Patel, Jayesh D.
;
Bhatt, Nishith
;
Shukla, Yupal
; …
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 97-103
Persistent link: https://www.econbiz.de/10011347837
Saved in:
9
Female
consumers
' intention to be involved in fair-trade product consumption in the US : the role of previous experience, product features, and perceived benefits
Lee, Min-Young
;
Jackson, Vanessa
;
Miller-Spillman, …
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 91-98
Persistent link: https://www.econbiz.de/10010503926
Saved in:
10
Health and cosmetics : investigating
consumers
' values for buying organic personal care products
Ezlika Ghazali
;
Soon, Pat Chen
;
Mutum, Dilip S.
;
Bang, …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011747770
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