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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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The CSR's influence on customer responses in Indian banking sector
Fatma, Mobin; Rahman, Zillur - In: Journal of retailing and consumer services 29 (2016), pp. 49-57
Persistent link: https://www.econbiz.de/10011442354
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén - In: Journal of retailing and consumer services 21 (2014) 4, pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
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Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
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Effects of brand attitude and eWOM on consumers' willingness to pay in the banking industry : mediating role of consumer-brand identification and brand equity
Augusto, Mário Gomes; Torres, Pedro - In: Journal of retailing and consumer services 42 (2018), pp. 1-10
Persistent link: https://www.econbiz.de/10011825975
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Determinants of customers' intentions towards environmentally sustainable banking : testing the structural model
Taneja, Shilpa; Ali, Liaqat - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012434317
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Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S. - In: Journal of retailing and consumer services 76 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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Determinants of shopping mall patronage frequency in a developing economy : evidence from Nigerian mall shoppers
Idoko, Edwin Chukwuemeka; Ukenna, Stephen; Obeta, … - In: Journal of retailing and consumer services 48 (2019), pp. 186-201
Persistent link: https://www.econbiz.de/10012001298
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Effects of design factors on store image and expectation of merchandise quality in web-based stores
Oh, Jungmi; Fiorito, Susan S.; Cho, Hira; Hofacker, … - In: Journal of retailing and consumer services 15 (2008) 4, pp. 237-249
Persistent link: https://www.econbiz.de/10003729826