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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
1,930
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1,929
Relationship marketing
583
Beziehungsmarketing
582
Einzelhandel
498
Retail trade
498
Customer satisfaction
379
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379
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347
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Park, Jungkun
19
Prentice, Catherine
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Septianto, Felix
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Thaichon, Park
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Dhir, Amandeep
14
Paul, Justin
14
Jebarajakirthy, Charles
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Lombart, Cindy
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Mortimer, Gary
12
Pantano, Eleonora
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Dwivedi, Yogesh Kumar
10
Kaur, Puneet
10
Klaus, Philipp
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Otterbring, Tobias
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Rana, Nripendra P.
10
Louis, Didier
9
Sands, Sean
9
Söderlund, Magnus
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Talwar, Shalini
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Agag, Gomaa
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Baier, Daniel
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Chebat, Jean-Charles
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Gázquez-Abad, Juan Carlos
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Hollebeek, Linda D.
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Ladhari, Riadh
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Bogomolova, Svetlana
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Borges, Adilson
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Duan, Yongrui
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Elms, Jonathan
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Fazal-e-Hasan, Syed
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Gilboa, Shaked
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Khan, Imran
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Mehrotra, Ankit
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Molinillo, Sebastian
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Northey, Gavin
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Souiden, Nizar
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Trinh, Giang
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
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Journal of retailing and consumer services
Journal of business research : JBR
2,524
International journal of hospitality management
932
NBER working paper series
859
International journal of consumer studies
774
Working paper / National Bureau of Economic Research, Inc.
765
SpringerLink / Bücher
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Psychology & marketing
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Industrial marketing management : the international journal for industrial and high-tech firms
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European Journal of Marketing
488
IMF working papers
451
Asia Pacific journal of marketing and logistics
443
Journal of Consumer Marketing
416
The journal of product & brand management
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European journal of marketing : EJM
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Journal of marketing
404
Journal of the Academy of Marketing Science
404
The journal of services marketing
401
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
386
Management science : journal of the Institute for Operations Research and the Management Sciences
385
The journal of brand management : an international journal
383
Journal of retailing
380
Journal of marketing research : JMR
379
Cogent business & management
378
Tourism management : research, policies, practice
377
Journal of travel and tourism marketing
372
Technological forecasting & social change : an international journal
366
Journal of marketing management : MM
362
The service industries journal
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
343
Marketing intelligence & planning
343
Journal of international consumer marketing
332
Journal of strategic marketing
327
International journal of contemporary hospitality management
326
Journal of business ethics : JOBE
326
Journal of marketing communications
324
Marketing letters : a journal of research in marketing
321
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ECONIS (ZBW)
2,088
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1
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
3
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
4
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
5
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
6
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
7
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
8
Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan
;
Hu, Jing
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
Saved in:
9
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
10
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
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