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Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
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Go pop-up : effects of temporary retail on product- and brand-related consumer reactions
Zogaj, Adnan; Olk, Stephan; Tscheulin, Dieter K. - In: Journal of retailing and consumer services 50 (2019), pp. 111-121
Persistent link: https://www.econbiz.de/10012114144
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Understanding ethical purchasing behavior : validation of an enhanced stage model of ethical behavior
Andersch, Henrike; Arnold, Christian; Seemann, Ann-Kathrin - In: Journal of retailing and consumer services 48 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012001281