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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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Point of adoption and beyond : initial trust and mobile-payment continuation intention
Talwar, Shalini; Dhir, Amandeep; Khalil, Ashraf; Mohan, … - In: Journal of retailing and consumer services 55 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012268866
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To trust or not to trust? : the interplay between labor-related CSR claim type and prior CSR reputation of apparel retailers
Ginder, Whitney; Byun, Sang-Eun - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169588
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The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
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Modeling the determinants of consumers' attitudes toward online group buying : do risks and trusts matters?
Mohd Suki, Norazah; Norbayah Mohd Suki - In: Journal of retailing and consumer services 36 (2017), pp. 180-188
Persistent link: https://www.econbiz.de/10011697992
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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Should reputable e-retailers undertake service activities along with sales?
Xu, Man; Tang, Wansheng; Zhao, Ruiqing - In: Journal of retailing and consumer services 74 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014364479
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Entertainment in retailing : the influences of advanced technologies
Pantano, Eleonora; Naccarato, Giusepe - In: Journal of retailing and consumer services 17 (2010) 3, pp. 200-204
Persistent link: https://www.econbiz.de/10003978362
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The impact of new technologies on customer satisfaction and business to business customer relationships : evidence from the soft drinks industry
Ryding, Daniella - In: Journal of retailing and consumer services 17 (2010) 3, pp. 224-228
Persistent link: https://www.econbiz.de/10003978382