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Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage : the moderating role of...
Darley, William K.; Luethge, Denise J.; Thatte, Ashish - In: Journal of retailing and consumer services 15 (2008) 6, pp. 469-479
Persistent link: https://www.econbiz.de/10003750764
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Service value and retention : does gender matter?
Darley, William K.; Luethge, Denise J. - In: Journal of retailing and consumer services 48 (2019), pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
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Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of c...
Darley, William K.; Luethge, Denise J.; Thatte, Ashish - In: Journal of retailing and consumer services 15 (2008) 6, pp. 469-479
Persistent link: https://www.econbiz.de/10008087789
Cover Image
Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of c...
Darley, William K.; Luethge, Denise J.; Thatte, Ashish - In: Journal of retailing and consumer services 15 (2008) 6, pp. 469-480
Persistent link: https://www.econbiz.de/10008883302