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~isPartOf:"Journal of retailing and consumer services"
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Customer is king : how to exce...
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Beziehungsmarketing
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582
Consumer behaviour
477
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477
Customer satisfaction
276
Kundenzufriedenheit
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Journal of retailing and consumer services
SpringerLink / Bücher
1,496
Journal of business research : JBR
679
Industrial marketing management : the international journal for industrial and high-tech firms
434
Gabler Edition Wissenschaft
355
Springer eBook Collection / Business and Economics
334
Springer eBook Collection
324
International journal of hospitality management
320
The journal of services marketing
261
Research
246
Europäische Hochschulschriften / 5
226
The service industries journal
205
The journal of business & industrial marketing
199
Lehrbuch
186
Journal of the Academy of Marketing Science
178
Journal of strategic marketing
171
International journal of electronic customer relationship management : IJECRM
149
Journal of service research : JSR
138
International journal of contemporary hospitality management
133
Journal of service management
130
Journal of marketing
127
Journal of hospitality marketing & management
126
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
119
Journal of retailing
118
Psychology & marketing
114
Asia Pacific journal of marketing and logistics
111
The journal of brand management : an international journal
111
The journal of product & brand management
111
Marketing intelligence & planning
107
Cogent business & management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Services marketing quarterly
105
essentials
102
European journal of marketing : EJM
100
Gabler Research
100
Hamburger Schriften zur Marketingforschung
98
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
87
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ECONIS (ZBW)
621
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1
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
3
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
4
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
5
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
6
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
7
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
8
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
9
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
10
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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