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Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
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Deviant behavior in retail, when sales associates "go bad"! : examining the relationship between thr work-family interface, job, stress, and salesperson deviance
Swimberghe, Krist; Jones, Robert Paul; Darrat, Mahmoud - In: Journal of retailing and consumer services 21 (2014) 4, pp. 424-431
Persistent link: https://www.econbiz.de/10010388560
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Information overload and fake news sharing : a transactional stress perspective exploring the mitigating role of consumers' resilience during COVID-19
Bermes, Alena - In: Journal of retailing and consumer services 61 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012581898
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The pauper wears prada? : how debt stress promotes luxury consumption
Wang, Wangshuai; Ma, Tianjiao; Li, Jie; Zhang, Mo - In: Journal of retailing and consumer services 56 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012389859
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Determining influences of information irrelevance, information overload and communication overload on WeChat discontinuance intention : the moderating role of exhaustion
Pang, Hua; Ruan, Yang - In: Journal of retailing and consumer services 72 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014253491
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Shopping trip value : do stores and products matter?
Diep, Vien Chau Stephanie; Sweeney, Jillian C. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 399-409
Persistent link: https://www.econbiz.de/10003742281
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Music congruency in a service setting : the mediating role of emotional and cognitive responses
Demoulin, Nathalie T. M. - In: Journal of retailing and consumer services 18 (2011) 1, pp. 10-18
Persistent link: https://www.econbiz.de/10008839790
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Consumer-retailer love and atttachment : antecedents and personality moderatos
Vlachos, Pavlos A.; Vrechopoulos, Adam P. - In: Journal of retailing and consumer services 19 (2012) 2, pp. 218-228
Persistent link: https://www.econbiz.de/10009522452