Narrow search
Showing 1 - 10 of 224
Cover Image
Et tu, Brute? : how unfair!
Tripathi, Sanjeev - In: Journal of retailing and consumer services 39 (2017), pp. 79-92
Persistent link: https://www.econbiz.de/10011747727
Cover Image
Whether to trust chatbots : applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce
Wang, Cuicui; Li, Yiyang; Fu, Weizhong; Jin, Jia - In: Journal of retailing and consumer services 73 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303157
Cover Image
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza; Shin, Hyunju - In: Journal of retailing and consumer services 27 (2015), pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Cover Image
Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Cover Image
Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
Cover Image
Shopping trip value : do stores and products matter?
Diep, Vien Chau Stephanie; Sweeney, Jillian C. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 399-409
Persistent link: https://www.econbiz.de/10003742281
Cover Image
Music congruency in a service setting : the mediating role of emotional and cognitive responses
Demoulin, Nathalie T. M. - In: Journal of retailing and consumer services 18 (2011) 1, pp. 10-18
Persistent link: https://www.econbiz.de/10008839790
Cover Image
Consumer-retailer love and atttachment : antecedents and personality moderatos
Vlachos, Pavlos A.; Vrechopoulos, Adam P. - In: Journal of retailing and consumer services 19 (2012) 2, pp. 218-228
Persistent link: https://www.econbiz.de/10009522452
Cover Image
The role of design in the future of digital channels : conceptual insights and future research directions
Straker, Karla; Wrigley, Cara; Rosemann, Michael - In: Journal of retailing and consumer services 26 (2015), pp. 133-140
Persistent link: https://www.econbiz.de/10011348312
Cover Image
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.; Griffin, Mitch; Borges, Adilson; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 471-478
Persistent link: https://www.econbiz.de/10009768989