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Can fast-food consumers be loyal customers, if so how? : theory, method and findings
Sahagun, Miguel A.; Vasquez-Parraga, Arturo Z. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 168-174
Persistent link: https://www.econbiz.de/10010338544
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Supermarket self-checkout service quality, customer satisfaction, and loyalty : empirical evidence from an emerging market
Orel, Fatma Demirci; Kara, Ali - In: Journal of retailing and consumer services 21 (2014) 2, pp. 118-129
Persistent link: https://www.econbiz.de/10010338599
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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter - In: Journal of retailing and consumer services 31 (2016), pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
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An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail; Eid, Riyad - In: Journal of retailing and consumer services 31 (2016), pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
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Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 31 (2016), pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
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The antecedents of customer loyalty : a moderated mediation model of customer relationship management quality and brand image
Nyadzayo, Munyaradzi W.; Khajehzadeh, Saman - In: Journal of retailing and consumer services 30 (2016), pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
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Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud; Bressolles, Gregory; Durrieu, François - In: Journal of retailing and consumer services 30 (2016), pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
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Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching - In: Journal of retailing and consumer services 22 (2015), pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
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From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C. - In: Journal of retailing and consumer services 22 (2015), pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
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An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.; Majhi, Ritanjali - In: Journal of retailing and consumer services 21 (2014) 4, pp. 570-580
Persistent link: https://www.econbiz.de/10010388524