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~isPartOf:"Journal of retailing and consumer services"
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Anlysis of service quality gap...
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
256
Konsumentenverhalten
256
Customer satisfaction
218
Kundenzufriedenheit
218
Beziehungsmarketing
191
Relationship marketing
191
Einzelhandel
81
Retail trade
81
Customer service
58
Kundenservice
58
Online retailing
40
Online-Handel
40
Beschwerdemanagement
37
Complaint management
37
India
35
Indien
35
Dienstleistungssektor
27
Satisfaction
27
Service industry
27
Emotion
26
Viral marketing
26
Virales Marketing
26
E-commerce
25
Electronic Commerce
25
Customer loyalty
24
Brand image
21
Brand management
21
Customer integration
21
Kundenintegration
21
Markenführung
21
Markenimage
21
Ladengestaltung
20
Store design
20
Customer experience
19
Confidence
18
Vertrauen
18
Quality management
17
Qualitätsmanagement
17
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372
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1
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373
Aufsatz in Zeitschrift
373
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1
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1
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1
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English
373
Author
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Das, Gopal
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Thaichon, Paramaporn
3
Vázquez-Carrasco, Rosario
3
Adil, Mohd
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borders, Aberdeen Leila
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Cambra-Fierro, Jesús J.
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Dash, Ganesh
2
Davari, Arezoo
2
Dorai, Sriram
2
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Journal of retailing and consumer services
The Indian economic journal
1,281
The Indian journal of economics
1,177
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,072
Economic & political weekly : a Sameeksha Trust publ.
1,053
Finance India : the quarterly journal of Indian Institute of Finance
961
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
886
Working Papers / eSocialSciences
874
The Asian economic review : journal of the Indian Institute of Economics
804
NBER working paper series
802
Journal of banking & finance
797
Economic developments in India : quarterly update : analysis, reports, policy documents
757
Working paper / National Bureau of Economic Research, Inc.
696
Indian journal of agricultural economics
680
Working paper
654
NBER Working Paper
643
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
595
Die Bank
571
MPRA Paper
570
Policy research working paper : WPS
536
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
526
Economic affairs : quarterly journal of economics
502
SpringerLink / Bücher
468
Global business review
463
International journal of hospitality management
434
Euromoney
420
Discussion paper series / IZA
419
IMF working papers
409
Praj̄nȧn : journal of social and management sciences
400
Margin : quarterly journal of the National Council of Applied Economic Research
391
Journal of business research : JBR
386
International journal of Indian culture and business management
383
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
372
Applied economics
368
IZA Discussion Papers
355
The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration
352
Anvesak : journal of the Sardar Patel Institute of Economic and Social Research
350
The service industries journal
343
Discussion paper / Centre for Economic Policy Research
308
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ECONIS (ZBW)
373
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1
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1
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
Saved in:
2
Linkages of retailer personality, perceived quality and purchase intention with retailer loyalty : a study of Indian non-food retailing
Das, Gopal
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 407-414
Persistent link: https://www.econbiz.de/10010348744
Saved in:
3
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
4
How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Grosso, Monica
;
Castaldo, Sandro
;
Grewal, Anjana
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 117-124
Persistent link: https://www.econbiz.de/10011801826
Saved in:
5
A field study of customers' switching behavior for
bank
services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
6
Customer perceptions of frontline employee service delivery : a study of Russian
bank
customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
7
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
8
A multi-country study of
bank
reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
The CSR's influence on customer responses in Indian banking sector
Fatma, Mobin
;
Rahman, Zillur
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 49-57
Persistent link: https://www.econbiz.de/10011442354
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