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Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 31 (2016), pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
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Towards the identification of customer experience touch point elements
Stein, Alisha; Ramaseshan, B. - In: Journal of retailing and consumer services 30 (2016), pp. 8-19
Persistent link: https://www.econbiz.de/10011473123
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Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
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Examining consumer experience in using m-banking apps : a study of its antecedents and outcomes
Shahid, Shadma; Islam, Jamid Ul; Malik, Shehla; Hasan, Uzma - In: Journal of retailing and consumer services 65 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013169561
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The customer retail app experience : implications for customer loyalty
Molinillo, Sebastian; Aguilar-Illescas, Rocío; … - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169647
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Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara; Barari, Mojtaba; Moudrý, Dann Vit; Quach, Ken - In: Journal of retailing and consumer services 65 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
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Change in technology-enabled omnichannel customer experiences in-store
Alexander, Bethan; Kent, Anthony - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169724
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How do firms handle variability in customer experience? : a dynamic approach to better understanding customer retention
Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012581938
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The social significance of AI in retail on customer experience and shopping practices
Moore, Simon; Bulmer, Sandy; Elms, Jonathan - In: Journal of retailing and consumer services 64 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
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Towards rebuilding the highstreet : learning from customers' town centre shopping journeys
AbedRabbo, Majd; Hart, Cathryn; Ellis-Chadwick, Fiona; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209476