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A quality function deployment framework for service strategy planning
Kamvysi, Konstantina; Andronikidis, Andreas; Georgiou, … - In: Journal of retailing and consumer services 73 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
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Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil; Luthra, Sunil; Khandelwal, Dinesh Kumar; … - In: Journal of retailing and consumer services 39 (2017), pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
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Marketing strategies, perceived risks, and consumer trust in online buying behaviour
Pappas, Nikolaos - In: Journal of retailing and consumer services 29 (2016), pp. 92-103
Persistent link: https://www.econbiz.de/10011442361
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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A theoretical model of the impact of a bundle of determinants on tourists' visiting and shopping intentions : a case of mainland Chinese tourists
Lo, Ada; Qu, Hailin - In: Journal of retailing and consumer services 22 (2015), pp. 231-243
Persistent link: https://www.econbiz.de/10010469039
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Comparison of localized and foreign restaurant brands for consumer behavior prediction
Liu, Chih-Hsing; Gan, Bernard; Ko, Wen-Hwa; Teng, Chih-Ching - In: Journal of retailing and consumer services 65 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013169579
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How can I be as attractive as a Fitness YouTuber in the era of COVID-19? : the impact of digital attributes on flow experience, satisfaction, and behavioral intention
Kim, Min-Seong - In: Journal of retailing and consumer services 64 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209479
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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
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How do destination social responsibility strategies affect tourists' intention to visit? : an attribution theory perspective
Su, LuJun; Gong, Qi; Huang, Yinghua - In: Journal of retailing and consumer services 54 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012238340
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Why visit theme parks? : a leisure constraints and perceived authenticity perspective
Tan, Wee Kheng; Huang, Shih-Yin - In: Journal of retailing and consumer services 57 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012304020