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Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag; Chakraborty, Shibashish - In: Journal of retailing and consumer services 76 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
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corporate social responsibility
Ahmad, Naveed; Ullah, Zia; Al Dhaen, Esra Saleh; Han, Heesup - In: Journal of retailing and consumer services 67 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013364453
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Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia; Geng, Shuang; Yang, Wen; Law, Kris M.Y; … - In: Journal of retailing and consumer services 76 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
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The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 43 (2018), pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
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Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 72 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
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Retailer corporate social responsibility and consumer citizenship behavior : the mediating roles of perceived consumer effectiveness and consumer trust
Dang, Van Thac; Nguyen, Ninh; Pervan, Simon - In: Journal of retailing and consumer services 55 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012268824
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A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour : The role of ethical standard and value relevance
Abdelmoety, Ziad Hassan; Aboul-Dahab, Sameh; Agag, Gomaa - In: Journal of retailing and consumer services 64 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209624
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Service employee dress : effects on employee-customer interactions and customer-brand relationship at full-service restaurants
Wang, Yao-Chin; Lang, Chunmin - In: Journal of retailing and consumer services 50 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012114108
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How organizational identification among retail employees is affected by advertising
Rosengren, Sara; Bondesson, Niklas - In: Journal of retailing and consumer services 38 (2017), pp. 204-209
Persistent link: https://www.econbiz.de/10011743255