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An Empirical Study of E-Servic...
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
285
Konsumentenverhalten
285
Customer satisfaction
219
Kundenzufriedenheit
219
Beziehungsmarketing
186
Relationship marketing
186
Einzelhandel
81
Retail trade
81
China
64
Customer service
58
Kundenservice
58
Online retailing
49
Online-Handel
49
Beschwerdemanagement
37
Complaint management
37
E-commerce
31
Electronic Commerce
31
Satisfaction
28
Viral marketing
27
Virales Marketing
27
Brand management
26
Dienstleistungssektor
26
Emotion
26
Markenführung
26
Service industry
26
Customer loyalty
23
Brand image
22
Customer integration
22
Kundenintegration
22
Markenimage
22
Confidence
21
Vertrauen
21
Customer experience
20
Ladengestaltung
19
Store design
19
Mobile communications
17
Mobilkommunikation
17
Quality management
17
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392
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Prentice, Catherine
12
Söderlund, Magnus
8
Park, Jungkun
6
Quach, Sara
5
Akram, Umair
4
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Liu, Yang
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Ansari, Aisha Rehman
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Baumann, Chris
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Carlson, Jamie
2
Chen, Mu-Chen
2
Chen, Yan
2
Cheung, Fung Yi Millissa
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
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Journal of retailing and consumer services
China economic review : an international journal
1,630
Energy economics
888
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
859
NBER working paper series
841
Finance research letters
835
Working paper / National Bureau of Economic Research, Inc.
736
Applied economics
697
NBER Working Paper
666
China & world economy
626
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
624
Asian Agricultural Research
600
Discussion paper series / IZA
595
International review of economics & finance : IREF
593
The Chinese economy
560
Pacific-Basin finance journal
551
Journal of business research : JBR
540
SpringerLink / Bücher
531
Economic modelling
513
International journal of hospitality management
507
Applied economics letters
503
IZA Discussion Papers
499
The China quarterly : an international journal for the study of China
498
Technological forecasting & social change : an international journal
493
IZA Discussion Paper
425
Journal of Chinese economic and business studies
398
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
392
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
384
International review of financial analysis
371
Journal of Asian economics
356
Working paper
344
Asia Pacific business review
330
Policy research working paper : WPS
326
Social sciences in China : a quarterly journal
325
Springer eBook Collection
324
Frontiers of economics in China : selected publications from Chinese universities
322
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
321
Far Eastern affairs : a Russian journal on China, Japan and Asia-Pacific Region ; a quarterly publication of the Institute for Far Eastern Studies, Russian Academy of Sciences
318
Tourism management : research, policies, practice
316
The service industries journal
315
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ECONIS (ZBW)
392
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1
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from
China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
2
Consumer perceptions to support IoT based smart parcel locker logistics in
China
Tang, Yuk Ming
;
Chau, Ka Yin
;
Xu, Duo
;
Liu, Xiaoyun
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648962
Saved in:
3
Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min
;
Zhao, Lindu
;
Kong, Nan
;
Campy, Kathryn S.
;
Xu, Ge
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
Saved in:
4
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in
China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
5
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
6
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
7
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
8
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
9
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
10
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
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