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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Deviant behavior in retail, when sales associates "go bad"! : examining the relationship between thr work-family interface, job, stress, and salesperson deviance
Swimberghe, Krist; Jones, Robert Paul; Darrat, Mahmoud - In: Journal of retailing and consumer services 21 (2014) 4, pp. 424-431
Persistent link: https://www.econbiz.de/10010388560
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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Lau, Patricia Yin Yin; Tong, Jane L. Y. Terpstra; Lien, … - In: Journal of retailing and consumer services 35 (2017), pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
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Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
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The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
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Effects of ideal image congruence and organizational commitment on employee intention to leave
Yurchisin, Jennifer; Park, Jihye; O'Brien, Matthew - In: Journal of retailing and consumer services 17 (2010) 5, pp. 406-414
Persistent link: https://www.econbiz.de/10008654217
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Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag; Chakraborty, Shibashish - In: Journal of retailing and consumer services 76 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
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When do-good meets empathy and mindfulness
Thi Nguyet Que Nguyen; Ngo, Liem Viet; … - In: Journal of retailing and consumer services 50 (2019), pp. 22-29
Persistent link: https://www.econbiz.de/10012114111
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Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty
Pandit, Ameet; Vilches-Montero, Sonia - In: Journal of retailing and consumer services 31 (2016), pp. 355-360
Persistent link: https://www.econbiz.de/10011529001