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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
413
Konsumentenverhalten
413
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
309
Relationship marketing
309
Einzelhandel
122
Retail trade
122
Online retailing
91
Online-Handel
91
Satisfaction
62
Customer service
60
Kundenservice
60
E-commerce
56
Electronic Commerce
56
Viral marketing
43
Virales Marketing
43
Beschwerdemanagement
40
Brand management
40
Complaint management
40
Markenführung
40
Emotion
38
Confidence
36
Customer loyalty
36
Vertrauen
36
Customer experience
35
Social Web
35
Social web
35
Brand image
32
Customer integration
32
Internet marketing
32
Kundenintegration
32
Markenimage
32
Online-Marketing
32
Mobile communications
29
Mobilkommunikation
29
Dienstleistungssektor
28
Loyalty
28
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572
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Prentice, Catherine
12
Söderlund, Magnus
12
Park, Jungkun
10
Lombart, Cindy
6
Khan, Imran
5
Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Poncin, Ingrid
5
Quach, Sara
5
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Dwivedi, Yogesh Kumar
4
Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Klaus, Philipp
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Ozuem, Wilson
4
Prybutok, Victor R.
4
Rana, Nripendra P.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Antwi, Collins Opoku
3
Ashill, Nicholas J.
3
Bilgihan, Anil
3
Boadi, Evans Asante
3
Brengman, Malaika
3
Chakraborty, Shibashish
3
Chaouali, Walid
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Harun, Ahasan
3
Hong, EunPyo
3
Islam, Jamid Ul
3
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Journal of retailing and consumer services
MPRA Paper
1,528
ECB Working Paper
847
IMF Working Paper
629
Journal of business research : JBR
607
NBER Working Papers
593
CESifo Working Paper
560
International journal of hospitality management
556
Springer eBook Collection
556
Working Paper
540
CEPR Discussion Papers
481
IZA Discussion Papers
462
CESifo working papers
431
Discussion paper series / IZA
428
The service industries journal
388
NBER working paper series
379
SpringerLink / Bücher
371
Discussion paper
356
Working paper series / European Central Bank
347
IZA Discussion Paper
334
Technological forecasting & social change : an international journal
307
The journal of services marketing
284
CESifo Working Paper Series
283
Journal of Services Marketing
281
Journal of Banking & Finance
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
270
ZEW Discussion Papers
270
BANCARIA
269
Working paper
265
Economics Papers from University Paris Dauphine
261
Cogent business & management
260
Working paper / National Bureau of Economic Research, Inc.
238
International journal of Islamic and Middle Eastern finance and management
235
Tourism management : research, policies, practice
233
FEDS Working Paper
230
Bundesbank Discussion Paper
227
Finance research letters
217
International journal of contemporary hospitality management
215
NBER Working Paper
211
Journal of travel and tourism marketing
206
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ECONIS (ZBW)
572
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1
The role of customer online brand experience in customers' intention to forward online company-generated content : the case of the Islamic online banking sector in Palestine
Yasin, Mahmoud
;
Liébana-Cabanillas, Francisco
;
Porcu, Lucia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132223
Saved in:
2
Examining consumer experience in using m-banking apps : a study of its antecedents and outcomes
Shahid, Shadma
;
Islam, Jamid Ul
;
Malik, Shehla
;
Hasan, Uzma
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169561
Saved in:
3
Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge
;
Trujillo, Andrea
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
Saved in:
4
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Saved in:
5
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in
Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
6
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
7
The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
Saved in:
8
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
9
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
10
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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