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~isPartOf:"Journal of retailing and consumer services"
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Service Quality and Institutio...
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
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Jebarajakirthy, Charles
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Karande, Kiran
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Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
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Boadi, Evans Asante
2
Boakye, Kwabena G.
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Borges, Adilson
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Brengman, Malaika
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Cambra-Fierro, Jesús
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Chen, Mu-Chen
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Cioppi, Marco
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Cuny, Caroline
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Davari, Arezoo
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2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Journal of retailing and consumer services
MPRA Paper
1,177
CESifo Working Paper
724
IZA Discussion Papers
705
CESifo working papers
596
CEPR Discussion Papers
588
Discussion paper series / IZA
551
CESifo Working Paper Series
512
NBER working paper series
446
NBER Working Papers
429
International journal of hospitality management
403
IZA Discussion Paper
398
Economics Papers from University Paris Dauphine
380
Working paper / National Bureau of Economic Research, Inc.
365
Working Paper
359
Public management review
351
NBER Working Paper
330
The service industries journal
307
Working paper
300
Journal of business research : JBR
281
ZEW Discussion Papers
262
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
216
The journal of services marketing
211
International Journal of Public Sector Management
196
International public management journal
180
Auditing : a journal of practice & theory
178
CSIL reports
175
ERIM Report Series Research in Management
172
Discussion paper
167
International journal of contemporary hospitality management
162
SpringerLink / Bücher
157
Journal of air transport management
142
Services marketing quarterly
142
World Bank E-Library Archive
142
Policy research working paper : WPS
141
The TQM journal : the international review of organizational improvement
139
Journal of hospitality marketing & management
138
Cogent business & management
137
Tinbergen Institute Discussion Papers
137
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ECONIS (ZBW)
332
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1
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
2
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
3
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
4
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
5
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
6
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
7
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
8
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
9
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
10
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
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